Frequently Asked Questions
You've got questions, we've got answers.
Binto is a women’s health company.We’re on a mission to change the way that women get the products and education they need to support their unique health journey. We personalize a supplement plan tailored to your needs and connect you to a licensed health provider, all for an attainable price point. Our products help support women at every life stage, from the earlyperiod years to fertility, pregnancy, postpartum, menopause and beyond.
Binto is founded by licensed health providers and made with women’s unique health and reproductive needs in mind. We aim to be with you every step of the way and connect each subscriber with our team of licensed providers to help answer your questions via chat, email or telehealth consult. Your Binto routine grows with you, so we are always here to help make adjustments to your supplement routine as your health needs change.We take the “less is more” approach with our recommendations. Each survey result is reviewed by a nurse, so you can feel confident that you’re getting only what you need, without any excess nutrients. We use the best ingredients for women, backed by science and clinical research, and never use fillers or preservatives in our products.
Start by taking our health survey to get matched to your custom plan. We’ll ask you a few questions about your health, life style and reproductive stage to determine which products are right for you. Each survey gets reviewed by a Binto nurse. You can always message us if you have questions during the survey. Click here to get started.
Your first BINTO may take a few days to process, as our team of nurses will be busy curating your items based on your survey results. You will receive a 31-day supply of supplement packets in each month’s supply.Your BINTO gets shipped every month on the same day, and you can adjust your renewal date at any time in your BINTO account. Just sign in and click Shipments from the menu on the right. On your renewal date, your account will get billed and we will start preparing your shipment.
Message us anytime via the our live chat, where we can answer your questions or schedule a telehealth consult with a licensed provider. You can also send us an email at email@example.com.
Yes! When you get to your results page, you can remove any supplement from your kit by clicking the “X” to the right of each supplement. Once you complete your purchase, a nurse will be in touch to address the changes you made and offer our recommendations. In our health survey, there is also an option to write in additional information or add notes for your Binto nurse–we’ll review these and get back to you before approving your order.
When you take the survey and complete your purchase, you automatically become a Binto subscriber. We make it easy for you to manage your shipments, so you can try it for a monthand decide later to delay, pause, or cancel your account. We also offer a collection of starter kitsto try before you subscribe.
Yes! We recommend purchasing a gift card. Your recipient can take the quiz and get their personalized Binto routine using the gift card credit toward their first month.
Yes-you can edit your kit ingredients by logging into yout account, going to “manage my subscription” then you can edit your bundle ingredients.
Yes. If you would like to retake the survey, chat with a nurse and we’ll walk you through any changes you’d like to make. Right now, there’s no way to automatically update your subscription with new survey results, but we can work with you to get you what you need.
Our supplements, including our probiotic, do not need to be refrigerated.
Check out our ingredients page!
If you are already a subscriber, you can view all of your supplement info in your account. Sign inand select “Your Binto Plan” from the menu on the right. Scroll down to see all of thesupplements in your monthly kit and click “More Info” to see the ingredients
Please send us an email at firstname.lastname@example.org something appears to be wrong with your order. We’ll work with you to get the right products to your door.
Your Binto routine changes along with your health needs, so we are more than happy to help edit your kit to meet your current needs. Send us a message or an email at email@example.com.
We’ll be so excited for you! Send us a message or an email at firstname.lastname@example.org to let usknow. We’ll work with you to remove any fertility supplements from your kit and update your kitfor pregnancy. Then, let us know a few weeks before your due date and we can update your kit for postpartum! If you’re looking for resources or other moms to connect with, be sure tofollow us on Instagram,where we share tips and stories daily from our BINTO community. We also have helpful resources on our website, so be sure to check out our Knowledge Center.
Yes. All of our supplements are completely safe to consume while pregnant.
Yes. Our supplements are safe alongside your medications, and we can always adjust your planif you need. Be sure to note these in your survey or reply to the email you receive from a BINTO nurse. We may be able to make specific recommendations for your routine based on the medications you are taking.
Yes! About a third of women have this gene mutation which impacts one’s ability to properly absorb folate/folic acid. We use the methylated form of folate–(6s)-5-Methylfolate–in our supplements.
Yes. When you sign up for Binto, we automatically create an account for you. In your account,you will be able to access your custom supplement plan, view ingredients, manage shipments,update your personal information and more. However, you do not need to create an account to take the survey and view your supplement recommendations.
You can update your email address or password by signing into your account and selecting“address and payment details.”
To update your shipping address, select “Shipments” from the menu to edit your address.
To update your payment information, select “Payment” to update your information. To view yourcurrent payment information, select “Shipments” and scroll down to “Payment,”
Sign in to your account you will see an option to skip a renewal. Need more help? Email us at email@example.com and we can help you pause your account.
We encourage you to contact a Binto nurse before canceling. If you would like to make adjustments to your subscription, your supplements, your price or your ship date, send us a message and we’d be more than happy to assist you and get you what you need!If you’re ready to cancel, sign in to your account and select “manage subscription” you will see your subscription and you have to click to “amange subscription” again, from there you will see the cancel button. If you cancel after a renewal, we can not offer refunds as the order has already been processed. If you have any further questions, please contact us at firstname.lastname@example.org.
Sign in to your account and select to reactive your subscription. If you have any questions,please contact us via live chat or send us an email at email@example.com.